Privacy Policy Deux Mondes

Last Updated: November 24, 2024

This Privacy Policy describes how DEUX MONDES (the 'Site,' 'we,' 'us,' or 'our') collects, uses, and discloses your personal information when you visit, use our services, make a purchase from deuxmondes.be (the 'Site'), or otherwise communicate with us regarding the Site (collectively, the 'Services'). For the purposes of this Privacy Policy, 'you' and 'your' refer to you as a user of the Services, whether you are a customer, website visitor, or any other individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, adjust the 'Last Updated' date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources, as outlined below. The information we collect and use depends on your interactions with us.

In addition to the specific uses detailed below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable service terms, and protect or defend the Services, our rights, and the rights of our users or others.

Personal Information We Collect

The types of personal information we obtain depend on your interactions with our Site and your use of our Services. When we use the term 'personal information,' we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information you provide directly to us through the Services may include:

  • Contact Information, including your name, address, phone number, and email address.

  • Order Information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account Information, including your username, password, security questions, and other information used for account security.

  • Customer Support Information, including information you include in communications with us, such as when you send a message through the Services.

Some features of the Services may require you to provide certain information about yourself directly. You may choose not to provide this information, but that may limit your ability to use or access certain features.

Information We Collect About Your Use

We may also automatically collect certain information about your interactions with the Services ('Usage Data'). We may use cookies, pixels, and similar technologies ('Cookies') for this purpose. Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection details, your IP address, and other interactions with the Services.

Information We Obtain from Third Parties

Finally, we may receive information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

  • Companies that support our Site and Services, such as Shopify.

  • Our payment processors, who collect payment data (e.g., bank account, credit or debit card information, billing address) to process your payment, fulfill your orders, and provide the requested products or services, allowing us to perform our contract with you.

  • When you visit our Site, open or click on emails we send, or interact with our Services or ads, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties is treated in accordance with this Privacy Policy. See also the section below, Third-Party Websites and Links.

How We Use Your Personal Information

  • Providing Products and Services: We use your personal information to deliver the Services under the contract we have with you, including processing payments, fulfilling orders, sending notifications about your account, purchases, returns, or exchanges, creating and managing your account, arranging for shipping, facilitating returns and exchanges, and other account-related functionalities.

  • Marketing and Advertising: We may use your personal information for marketing and promotional purposes, including sending marketing communications via email, SMS, or postal mail, and displaying advertisements. If you are an EEA resident, the legal basis for this processing is our legitimate interest in selling our products, under Art. 6 (1) (f) GDPR.

  • Security and Fraud Prevention: We use your personal information to detect, investigate, or act on fraudulent, illegal, or malicious activity. If you use the Services and create an account, you are responsible for keeping your login details secure. If you believe your account has been compromised, please contact us immediately.

  • Communication and Service Improvement: We use your personal information to provide customer support and improve our Services. This is in our legitimate interest to communicate with you, provide effective services, and maintain our business relationship with you, under Art. 6 (1) (f) GDPR.

Cookies

Like many websites, we use cookies on our Site. Specific information about the cookies used in connection with supporting our store with Shopify can be found at https://www.shopify.com/legal/cookies. You can adjust your browser settings to refuse or delete cookies, though doing so may impact your experience with our Services.

How We Disclose Personal Information

We may disclose your personal information to third parties under the following circumstances:

  • With service providers who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, fulfillment, and shipping).

  • With business and marketing partners to provide services and display advertisements.

  • With affiliates or within our corporate group, in our legitimate interest to operate a successful business.

  • In connection with a business transaction, such as a merger or bankruptcy.

  • To comply with legal obligations, enforce service terms, and protect the Services and users.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us.

Security and Data Retention

We take reasonable measures to protect your personal data but cannot guarantee perfect security. We retain your data based on factors such as account maintenance, service provision, legal obligations, and dispute resolution.

Your Rights

Depending on where you live, you may have rights regarding your personal data, such as the right to access, delete, correct, or restrict processing. You can exercise your rights by contacting us.

Complaints

If you have complaints about how we process your personal data, please contact us. If you are not satisfied with our response, you may have the right to appeal or contact your local data protection authority.

International Users

We may transfer, store, and process your personal data outside your country of residence. We rely on recognized transfer mechanisms like the European Commission’s standard contractual clauses.

Contact

For any questions about this Privacy Policy or to exercise your rights, please contact us at info.deuxmondes@gmail.com.